customer experience management by cxb
you don’t just want happier customers – you want to truly move people.
we design customer experience that feels like a real dialogue – across all channels.
customer experience management by cxb combines brand strategy with emotional impact – data-driven, digital and sustainable.
the result? customer service that’s not just efficient, but emotionally engaging and built for the future.
our BRISA model – your plan for a better customer experience
your customers expect more than just a good product – they’re looking for brands that move them, inspire them and earn their trust.
with our brisa model, we turn touchpoints into real experiences – creating a customer experience that builds lasting connection.
we support you from first impression to long-term customer loyalty.
our holistic approach combines emotional communication with digital solutions to improve your customer experience in a meaningful, targeted way.
the goal: an improved customer journey, personalised experiences and a brand that stays in mind.
b – begin: how is your brand currently perceived? we start with a reality check.
r – review: your touchpoints matter. we analyse where customers drop off – and why.
i – imagine: we develop a cx strategy that fits you – creative, clear, actionable.
s – strive: we implement actions that truly make a difference – digital and with visible impact.
a – assess: want to know if it’s worth the effort? we measure the success of your new customer experience.
take your customer experience to the next level – and excite your customers with real, memorable experiences.
customer experience with cxb
customer experience is more than just service – it’s the feeling your brand leaves behind.
with cxb, you develop cx strategies that create emotional connections and deliver digital impact.
we analyse your brand perception and optimise touchpoints along the customer journey to build long-term loyalty.
whether b2b or b2c – we turn customer experiences into brand moments that resonate and truly stick.
brand perception & emotional customer loyalty
how your brand is perceived shapes trust, emotional connection and brand loyalty.
we analyse your brand perception – on your website, social media and across all digital touchpoints.
through targeted touchpoint management and consistent communication, we strengthen your brand image and create a customer experience that connects and delivers.
this creates closeness – with visible resonance and lasting customer loyalty.
want to know what your brand triggers in your customers?
we’ll find out.
customer journey mapping & cx analysis
every strong customer experience starts with a clear understanding of the customer journey.
we analyse your customer journey and review all key touchpoints.
this helps us identify where you’re losing customers – and why.
with cx analysis and strategic journey mapping, we create experiences that impress and boost conversions.
want to know where customers drop off or feel truly engaged?
let’s find out together.
cx strategy & hands-on implementation
insights create momentum – and together, we develop a cx strategy that doesn’t stay stuck on paper.
it leads to action and makes customer loyalty tangible.
through clear priorities, structured measures and measurable goals, we create solutions that directly address your pain points.
this turns planning into a customer experience that delivers – sustainable, impactful and on-brand.
cx training & hands-on workshops
a strong customer experience needs a team that understands it – and lives it.
in our workshops, we share the right mindset: practical, inspiring and on equal footing.
whether in switzerland, in mallorca, online or on-site – we train teams, leaders and employees to create meaningful customer experiences.
that’s how cx becomes tangible from the inside out.
and we guide you hands-on toward real, measurable results.
customer experience coaching – for lasting customer loyalty
strong customer relationships don’t happen by accident – they need care, trust and the right guidance.
with our cx coaching and personalised sparring, you stay in motion: strategic, practical and by your side.
whether it’s 1:1 coaching, ongoing cx consulting or implementation support – we keep your customer experience strategy alive.
this way, you strengthen brand connection, build real loyalty and create lasting impact.
customer experience is changing – and you have the power to shape it.
today’s customers expect more than just a good product. they want to feel understood and see that their needs truly matter. this is exactly where modern customer experience begins.
with digital tools, artificial intelligence and data analysis, you can identify customer needs early.
you personalise processes and create touchpoints that feel real – whether in your online shop, service chat or on social media.
as hubspot highlights in this report , user experience and technology together determine the success of your brand.
technology is only part of the solution – what really matters is the feeling behind it.
that’s why at cxb, we combine technical expertise with emotional sensitivity – to create experiences that truly resonate.
customer experience is becoming more human, smarter and more sustainable.
and you can shape it with us – for brands that truly inspire.
your questions – our solutions
through targeted customer feedback analysis for a healthcare provider, we were able to improve key touchpoints.
the result: +25% increase in recommendations within three months.
with a visualised customer journey and persona mapping, we helped an IT company redesign key touchpoints.
the result: a 41% increase in conversion rate.
for an sme in the service sector, we developed a cx strategy, prioritised actions – and supported the implementation.
customer retention: +38% in the first quarter.
in our cx workshops in mallorca, we work with teams to develop concrete ideas for personalised customer experiences – hands-on, inspiring and with lasting impact in everyday business.
POV: you work at cxb 📍
🤝 9AM – team meeting
🍴 12PM – lunch break
🎥 4PM – content creation
🌅 6PM – beach therapy
#Marketing #ContentCreation #SocialMediaMarketing #DigitalMarketing #BehindTheScenes #WorkLifeBalance #palmademallorca #cxb
🌒 in wenigen tagen erwartet uns ein ganz besonderes naturschauspiel.
am 12. august richtet sich der blick nach oben: die sonnenfinsternis erinnert uns daran, wie faszinierend unsere natur ist und wie besonders die kleinen momente sein können.
wer von euch wird sie beobachten? schreibt es uns in die kommentare. ✨
#sonnenfinsternis #mallorca #natur #sommer #momente #cxb
stress? welcher stress? 🌴☀️
wenn der arbeitsplatz einfach in palma ist 😎
📍palma de Mallorca
#palmademallorca #marketingagentur #reels #spain #digitalmarketing #cxb
drei fragen. drei ehrliche antworten. 🩵
manche momente verlieren auch mit der zeit nichts von ihrer bedeutung.
dieser moment liegt schon eine weile zurück. wir haben ihn damals gemeinsam mit unserer ehemaligen kollegin lia festgehalten. ihre antworten fühlen sich heute noch genauso echt an wie damals – deshalb möchten wir sie mit euch teilen.✨️
#team #behindthescenes #persönlicheeinblicke #ehrlicheantworten #mallorca #palma #cxb
🥵 3 things to survive the heat
🏖️ beach
🍹 aperol spritz
❄️ air conditioning
that’s the whole strategy.
#mallorca #heatwave #summer #summervibes #aperolspritz #beachlife #airconditioning #mallorcagram #islandlife #worklifebalance #cxb
